FREQUENTLY ASKED QUESTIONS

Q: What is Kozi-Exode?

A: Kozi-Exode is a company specializing in logistics solutions, offering services such as transit, import-export, air and maritime transport, logistics consulting, purchasing and shipping, and money transfer.

Q: What types of clients do you serve?

A: We work with a wide variety of clients, ranging from small businesses to multinationals, across various industries.

Services

Q: What transport services do you offer?

A: We offer air and maritime transport services. Air transport is ideal for short delivery times and urgent shipments, while maritime transport is more suitable for large volumes and reduced costs.

Q: Do you offer customized logistics solutions?

A: Yes, we offer tailored logistics solutions adapted to the specific needs of each client. Our team of experts works with you to optimize your supply chain and improve the efficiency of your operations.

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Q: How does your logistics consulting service work?

A: Our logistics consulting service includes an in-depth analysis of your current operations, identification of improvement opportunities, and implementation of strategies to optimize your supply chain and reduce costs.

Processes and Operations

Q: How can I track my shipments?

A: We offer a real-time tracking platform that allows you to monitor your shipments at every stage of the process, from collection to final delivery.

Q: What documents are required for import and export?

A: The required documents can vary depending on the countries of origin and destination, as well as the type of goods. Generally, you will need commercial invoices, packing lists, certificates of origin, and transport documents. Our team will help you determine the specific documents required for your shipments.

Q: How do you handle customs procedures?

A: We take care of all customs procedures for your shipments, including the preparation and submission of the necessary documents, payment of customs duties, and management of customs inspections. Our goal is to ensure a smooth and fast passage of your goods across borders.

Pricing and Payments

Q: How are transport service rates determined?

A: Rates depend on several factors, including the mode of transport (air or maritime), distance, volume and weight of goods, and the specific requirements of each shipment. We provide customized quotes to meet the needs of each client.

Q: What payment methods do you accept?

A: We accept several payment methods, including bank transfers, credit cards, and secure money transfers. For more details, please contact us directly.

Customer Support

Q: How can I contact customer service?

A: You can contact us by phone at 0763580013, by email at kozi.exode@gmail.com, or through our contact form on the website. Our team is available to answer all your questions and provide the necessary assistance.

Q: What should I do if there is a problem with a shipment?

A: If you encounter a problem with a shipment, please contact our customer service as soon as possible. We will work quickly to resolve the issue and ensure the satisfaction of your logistical needs.

Do you have more questions?

Feel free to contact us for any other questions or additional information. We are here to help and are committed to providing effective and personalized logistics solutions to meet your needs.